Do you need access to our systems?
Read-only, and as little as possible. Most of it is a screen shared in a process review or an export you send us. Where a login is needed it is read-only and removed when we finish. Nothing is installed or changed.
Is implementation included?
No. This is an audit. The roadmap carries the technical requirements a builder needs to start, so the build can be quoted as a fixed-price phase, by us or by anyone you choose. If you build with us within 90 days of the findings presentation, the full audit fee comes off the first phase.
Do we have to use you to build it?
No. The report, the roadmap, the process documentation and the systems inventory are yours. The roadmap is written so your own team can execute it, and it works just as well with another partner.
How much of my team’s time does this take?
It depends on the business. Plan on about two hours from you, at kickoff and at the findings presentation, and a working session with each of the 3 to 4 process owners in week one. Some reviews run longer, and sometimes we need to meet more people. When that happens we do it, and we do not charge for it. We aim to be thorough with the least disruption to your team’s day.
Our processes are not written down. Is that a problem?
No, that is the normal case. The process review works from how the work is actually done, on the last real instance of it, and the documentation becomes the first written version.
What if you find nothing?
Every process we review is in the report with what we found and why it does not move the north star metric, which is worth knowing. And if, at the end of the findings presentation, you do not believe the audit was worth the fee, tell us within five business days and we will refund it in full. You keep the report and the roadmap.
What happens after the findings presentation?
Nothing you have not decided. Your team executes the roadmap, or you scope a build phase with us, or you stop there. All three are fine outcomes, and the report is the same in each case.
Why only 3 to 4 processes?
Because two weeks cannot review everything, and reviewing everything is not how you find the value. Every core process goes in the inventory. The 3 to 4 that matter most to the north star metric get reviewed in depth. If the first round earns it, a second round is scoped the same way.